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  • Bookings Policy
    All initial 90-minute appointments incur a non-refundable $30.00 fee which is redeemable against a Twelve South gown purchase made within six months of the appointment. Payment will be requested via credit card or Paypal at the time of making the booking. Return appointments that occur within six months of the initial appointment will not incur a fee. For return appointments that take place beyond 6 months from the initial visit, a $30.00 fee will be payable. Cancellations and Appointment Changes: A minimum of 24 hours notice via phone or email is required to reschedule an initial appointment date or time. Please note that requests to reschedule or cancellation within 24 hours of the appointment time will incur additional fees. For cancellations and appointment enquiries, please contact Virtual appointments: All virtual appointments are held on weekdays, since unfortunately we are currently unable to facilitate virtual these on Saturdays. As such, online bookings for virtual appointments made on Saturdays will automatically be declined in our system and our team will be in contact with you directly to reschedule your booking. Damages: In the unfortunate circumstance where damages occur to sample gowns or furnishings during appointments, the client will be held liable for the cost of repair or replacement.
  • Do I require an appointment?
    To ensure we can provide every bride with the most tailored, purposeful and personalised experience, Twelve South operates by appointment only. Bookings can be made online here. Please note: we require a minimum of 24 hours notice for bookings, however in the event that you seek a same-day appointment please don’t hesitate to call us. Our team will happily accommodate you where we can, subject to availability.
  • How many guests can I bring with me?
    Our intimate boutique has seating for up to 4 guests and yourself.
  • Children
    Whilst we do not recommend children attend your bridal appointment, we appreciate that finding care can be difficult. We kindly request that small children attending remain in a pram or capsule for the duration of the appointment. In the unfortunate circumstance where damages occur to sample gowns or furnishings during an appointment, the client will be held liable for the cost of repair or replacement.
  • Food & Drink
    No food or drinks are permitted in store.
  • What prices are your gowns?
    Depending on the designer and the style of gown, our prices range from $1800-$6000. Please note that alterations are always necessary in order to achieve the best possible fit, which presents an additional cost on top of the gown price.
  • What sizes are your samples?
    We stock sizes 6-26, with the majority of our sample gowns ranging from a 12-16. Gowns are available to be ordered from sizes 4-32. Unfortunately it’s not possible for us to stock every sample size of each dress, however we always seek to provide an inclusive selection across all designers. Visit the 'Our Gowns' page to view our range of available samples, including our curve selection.
  • How can I get the most from my appointment?
    We can't wait to meet you and want your gown shopping experience to be unforgettably fun, below are just a few tips to ensure you get the most out of your time with us. - Ensure you have viewed our available gowns prior to booking. We encourage brides to consider 3 styles they may like to try prior to their arrival at the boutique. - If you are on the search for something specific that you haven't seen on our website or wish to confirm the size or price of a sample prior to booking, please don't hesitate to contact us. - Remember, we're here to help & filled with experience that only comes from dressing women on the daily! Trust our staff and please be respectful. - Wear nude underwear! We also encourage you to bring a nude strapless bra just incase you might need it. - Don't forget to bring your glowing bride smile, go-getter attitude & have FUN!
  • Alterations
    Alterations are always necessary to achieve the most bespoke fit possible. While we don’t offer in-house alterations for off-the-rack gowns, we have a selection of alterations specialists in Melbourne and the Gippsland region that we readily recommend.
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