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Visit Us.

Welcome to our online bookings service!

We kindly ask that all brides making an appointment read the 'Before You Book' menu.

Before You Book

Do I require an appointment?


Due to the current Covid-19 pandemic, we're operating by appointment only. Appointments are essential & can be made by following the prompts below. Please note that for all appointments we do require a minimum of 24 hours notice, however If you do happen to come across our boutique please don't hesitate to call & we'll happily do our best to fit you in on the same day.




How many guests can I bring with me?


Whilst we'd love to have the whole bride tribe in store, in order to maintain safe social distancing for our staff and customers, there is a strict limit of 2 guests per bride. We strongly discourage the 'swapping' of guests or looky-loos as it can distract from the experience. We appreciate your understanding & cooperation during this difficult time & apologise for any inconvenience.




What prices are your gowns?


Our prices range from $1800-$5000 + alterations.




What sizes are your samples?


Unfortunately it is not possible for us to stock every size of each dress, however we aim to provide an inclusive selection across all designers. We stock sizes 6-26, with the majority of our sample gowns ranging from a 12-16. Gowns are available to be ordered from sizes 4-32. Head to the 'Our Gowns' tab to view our range of available samples including our curve range.




Bookings Policy


We charges non-refundable fee of $25 for all initial 90 minute appointments. This is redeemable against a gown purchase made at TSB within 6 months of your initial visit. 'Return' appointments do not incur a fee if they take place within 6 months of the first styling appointment. Brides who book a return appointment online to avoid fees will be charged at the time of the appointment. We require a minimum of 24 hours notice to reschedule an initial appointment date or time without additional cost. Any request to reschedule or cancellation within 24 hours of the appointment will incur additional fees. Payment can be made via card or Paypal at the time of booking and will not be refunded under any circumstance. For cancellations & enquiries please contact info@twelvesouthbridal.com.au Please Note: Unfortunately we are unable to facilitate virtual appointments on Saturdays. Bookings made for this day will be declined and we will be in contact to reschedule.




How can I get the most from my appointment?


We can't wait to meet you and want your gown shopping experience to be unforgettably fun, below are just a few tips to ensure you get the most out of your time with us. - Ensure you have viewed our available gowns prior to booking. We encourage brides to consider 3 styles they may like to try prior to their arrival at the boutique. - If you are on the search for something specific that you haven't seen on our website or wish to confirm the size or price of a sample prior to booking, please don't hesitate to contact us. - Remember, we're here to help & filled with experience that only comes from dressing women on the daily! Trust our staff and please be respectful. - Wear nude underwear! We also encourage you to bring a nude strapless bra just incase you might need it. - Don't forget to bring your glowing bride smile, go-getter attitude & have FUN!




Alterations


Twelve South Bridal does not offer alterations in house for off the rack gowns, however would be happy to recommend our favourite alterations specialists in Melbourne and the Gippsland region. Our bespoke TSB service is made to measure and inclusive of in house fittings.




Virtual Appointments


If lockdowns have left you unable to shop for a dress, know you're not alone. We've assisted countless brides in finding their dream dress virtually! Our virtual appointments are run using the Zoom platform, and are reserved for brides who are unable to attend the boutique in person. A virtual appointment will provide you the opportunity to view the gowns you’ve been longing to see and to develop a greater understanding of their fabrics and nature. This 30 minute service will give you unrestricted access to our stylist to discuss the essential questions including timeframes, costing and how to take measurements. For a successful virtual appointment, we strongly advise selecting gowns you wish to view in advance. Please Note: Unfortunately we are unable to facilitate virtual appointments on Saturdays. Bookings made for this day will be declined and we will be in contact to reschedule.





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Real bride Katie | Captured by Bianca Virtue