To ensure we can provide every bride with the most tailored, purposeful and personalised experience, Twelve South operates by appointment only. Bookings can be made online here. Please note: we require a minimum of 24 hours notice for bookings, however in the event that you seek a same-day appointment please don’t hesitate to call us. Our team will happily accommodate you where we can, subject to availability.

To provide the best experience for our brides, their guests, and our stylists, we kindly ask that bridal appointments be limited to the bride and a maximum of 3 guests.

Due to the nature of our service, we kindly request that small children not attend bridal fittings. If necessary, we ask that children remain supervised and seated in a pram or capsule throughout the appointment. We thank you for your understanding.

Strictly no food or drinks are permitted in store.

All initial 90-minute appointments incur a non-refundable $30.00 fee which is redeemable against a Twelve South gown purchase made within six months of the appointment. Payment will be requested via credit card or Paypal at the time of booking. Return appointments that occur within six months of the initial appointment will not incur a fee. For return appointments that take place beyond 6 months from the initial visit, a $30.00 fee will be payable. Cancellations and Appointment Changes: A minimum of 24 hours notice via phone or email is required to reschedule an initial appointment date or time. Please note that requests to reschedule or cancellation within 24 hours of the appointment time will incur additional fees. For cancellations and appointment enquiries, please contact info@twelvesouthbridal.com.au. Damages: In the unfortunate circumstance where damages occur to sample gowns or furnishings during appointments, the client will be held liable for the cost of repair or replacement. Zero Agression Policy: We uphold a zero-tolerance policy towards aggression. We are committed to maintaining a welcoming, respectful environment for all clients and staff. Any behavior that disrupts this atmosphere will not be tolerated.

We believe a well-informed bride has the best gown journey. Before your visit, take the time to explore our collection. For essential details, refer to The Bride Guide – your roadmap to starting your wedding dress journey with confidence! It covers everything from setting timelines and understanding sizing to alterations and custom options.